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Original topic:

Black screen

(Topic created on: 15-02-2022 02:10 PM)
joanie1972
First Poster
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Galaxy S21 Series
So I had my phones21 plus 13 months old was  on my bedside table charging as I usually do . Woke up checked the time rolled back over remembered that I needed a alarm . So turned and woke Bixby heard the noise to say Bixby had woke but my screen never came on lifted my phone pressed side button nothing black screen . Woke Bixby said turn up brightness he told me my brightness was at max told him to turn phone off which he did . Restarted phone not even the Samsung start screen was visable . Cant ask Bixby to do anything else as screen lock for phone start up on . Done all trouble shooting as far as I can with out screen . Phone fully charged etc anyone else had this  I can hear the buttons I have restarted phone nothing . Cant do much more as I cant see screen 
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3 REPLIES 3
xSteveuk
Maestro
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Galaxy S21 Series
Hi,
Does a soft reset help

Press and hold the Side key and Volume down key for up to 45 seconds

Wait as the device restarts.
joanie1972
First Poster
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Galaxy S21 Series
I did that not even start up logo came up when it restarted
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dssimn
First Poster
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Galaxy S21 Series

I have the same issue with my Samsung S21 Ultra and it is ridiculous as I just got this phone from Asurion and all I remember doing is installing the update and then it was a black screen for ever and it just flickers.

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