05-08-2023 05:20 PM in
Guys my phone was all working picked it up and dead nothing blank. Power and volume down done nothing tried it hundreds of times.
Tried plugging in the charger cable and pressing the buttons again nothing, ive popped it on the wireless charger nothing but seems to be registering as charging.
What are my options after trying all the above, please? the phone is stone cold so I'm sure it's dead battery perhaps? want to save it is pristine
05-08-2023 05:46 PM in
Hi @campfreddy0 can you just check that there is no debris or water in the charging port,assume there does not seem to be an issue with the chargers and they are compatible. Can you connect to a computer to see if anything registers?
When trying the soft Reset are you holding the power/Volume Down for at least 10 seconds, give it a bit longer. Another idea is to press and hold the power Button for 15 + seconds to see if that if that reboots it.
However it may be the Battery, you would need to visit a Samsung Experience store for assistance. Some advice here https://www.samsung.com/uk/support/galaxy-battery/about-battery/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
05-08-2023 05:51 PM in
06-08-2023 10:41 AM in
@campfreddy0: Quotations can only be provided by an authorised engineer following a device inspection, as a diagnosis of the issue will be required first of all. Don't worry though, as you will be informed of any costs prior to the service going ahead, allowing you the chance to opt in or out of the repair.