Being charged twice by Klarna for the upgrade programme

[sebsal123]

I recently upgraded through the upgrade programme. Samsung have confirmed my old phone has been accepted for return but havent told klarna so im now being charged for both the old phone and new phone

Klarna tell me samsung need to confirm with them that they've received the phone back. Problem is i cant get hold of anyone at samsung to help me with this. Online chat directs me to a phone number as they cant help. The customer services people dont seem to know what im talking about.

This has always been automatic and straight forward in previous years. Any idea how to get this sorted?

[sebsal123]

good luck, they're not responding to my emails

[Chelseamick]

having a similar problem with my upgrade except I haven't received the return envelope. Have called & emailed Samsung & ha e been ignored every step of the way, I am fuming with their customer service! Have never had a problem before but this year is a shambles. Klarnaarebeing helpful somewhat by suspending payments on my old phone.....come on Samsung Members help us out

[Members_m6FinYs]

Did you ever get this resolved? I seem to be going through the same thing. The confirmation email i recieved for my new phone says i am a new customer instead of a returning customer so i am worried my orderd did not successfully link to my existing upgrade program, even though i followed all the on screen instructions.