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Original topic:

Audio cutting off when recording a video using external microphone

(Topic created on: 25-05-2021 11:29 AM)
benandrewsao
Apprentice
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Galaxy S21 Series
Hello, I have been recording videos using a Rode microphone connected by cable to my S21 Ultra and sometimes after a minute or so the audio will just completely cut out on the video or sometimes wont record any audio at all, there is no static or bad audio it just totally cuts out. Any idea why this is? I'm filming in video UHD 60.
8 REPLIES 8
dannyd96
Apprentice
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Galaxy S21 Series
I'm having the same exact issue
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benandrewsao
Apprentice
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Galaxy S21 Series
I hope we get a moderator to reply with some advice. It's a really annoying issue. I filmed a 10 minute video for only 45 seconds of my audio to be recorded.
dannyd96
Apprentice
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Galaxy S21 Series
Mine goes very static and noisey after 1min
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benandrewsao
Apprentice
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Galaxy S21 Series
I have no static or anything the audio just cuts dead for the rest of the recording. It's about a min
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dannyd96
Apprentice
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Galaxy S21 Series
I talking to Samsung now there saying it might be specs
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benandrewsao
Apprentice
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Galaxy S21 Series
Where do you go to chat to them?
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dannyd96
Apprentice
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Galaxy S21 Series
Under camera settings where it says contact us then live chat
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benandrewsao
Apprentice
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Galaxy S21 Series
Ah thanks I'll do it tomorrow.
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