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Apps crashing

(Topic created on: 01-08-2021 08:13 PM)
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Fiz7863
Voyager
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Most of the apps are crashing nonstop. Middle of sharing documents or pictures. Its just doesnt work properly. Sharing pictures is nightmare on whatsapp, u ve to rotate pictures individually before sharing. 

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7 REPLIES 7
AndrewL
Moderator
Moderator
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@Fiz7863: Have you tried checking the Google Play Store for any updates that might address the issue? If none are available, long press on the Whatsapp app thumbnail > Tap the 'i' icon to access the Settings > Force Stop > Storage > Clear Cache to see if this helps. 

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Fiz7863
Voyager
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I have tried both of them nothing seems to be working. Even uninstall the app n re installed nothing.
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BandOfBrothers
Samsung Members Star ★★
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Is this happening on mobile data or Wi-Fi connection or both @Fiz7863  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Fiz7863
Voyager
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On both, its really getting very annoying as takes alot to share pics now.
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BandOfBrothers
Samsung Members Star ★★
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Via the route mentioned by @AndrewL  you could also go one step further and delete data. But that will delete your saved data.

Or when you uninstall from the phone please also go into your Playstore and MyLibrary and delete from there so your then downloading a fresh install of the App.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Fiz7863
Voyager
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Will that delete all the chats and groups etc thats what i didnt want to do. But guess that might be my next resort as its time consuming rotating files n pictures
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BandOfBrothers
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Yes it would delete the data held in the app.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "