02-03-2021 08:23 PM
I bought my S21 through e2save (a reseller) a couple of weeks or so ago, they were participating in the Ear Buds Live promotion.
However once I'd got the phone I attempted to register my claim via Samsung's website but found that e2save weren't on the approved retailer list. Knowing that they were part of the Dixon Carphone group I chose Carphone Warehouse as they were on the list, attached my e2save invoice and submitted my claim.
A few days later they sent a vague email to say that they needed some additional information, without saying exactly what it was they wanted. Suspecting it was because my e2save invoice wasn't actually Carphone Warehouse I got in touch with e2save who sent me a proof of purchase on a Dixon Carphone letterhead and explained the situation hoping that would be sufficient for Samsung to honour my claim.
Wrong! I had another email yesterday saying my claim had been refused as e2save weren't an approved retailer, much to my disgust.
Having got back in touch with e2save they showed me that they were on the approved list for the promotion last month for the ear buds & smart tag but for reasons unknown to them they've been removed from this current promotion. So now I'm in limbo while waiting for Samsung to hopefully get in touch again as e2save say they resubmitted my claim with them directly, so we'll see how that goes.
Has anybody else had similar issues with their claim? Why do Samsung make it so hard to claim these promotions, why don't they just put the ear buds in the phone box?
04-03-2021 03:45 PM
@Freeley34: Sorry to hear of your disappointment, and for any confusion surrounding the participating retailers in this promotion. I have double checked for you, and e2save are not listed as a participating retailer, and it is unlikely that the Promotions Team will accept proof of purchase from Dixon Carphone Group if they are an umbrella company. For further clarification, please check the link below to find the full terms and conditions.
https://20203.samsungpromotions.claims/galaxys21buds/en-GB/terms
09-03-2021 06:59 PM
Thanks for the reply Andrew, bit of a delayed response but having been back in touch with e2save they're saying that Samsung removed them from the promotion list by mistake and have now added them back on (even though the promotion has now finished).
They've also said that they have resubmitted my claim to Samsung on my behalf and that I should hear from them in due course. I won't hold my breath.
02-04-2021 06:53 PM
Good news, Samsung have emailed to confirm that they put e2save back on the approved retailers list and that my claim has now been accepted.
So if there is anyone else on here who have had similar problems with an e2save claim I suggest they get back in touch with Samsung.
02-10-2021 06:14 PM
02-10-2021 06:40 PM
Hey Hey @Hutchie
You don't have to make the claim from your new phone! You just need to submit the receipt which needs the following four pieces of information: date of purchase, price, model name, retailer name/logo. Alongside this, you'll need to submit a few more details but none of these require opening your phone or setting it up. The IMEI can be found on the packaging box.
You can claim right now if you'd like: https://2021.samsungpromotions.claims/s21gift/en-GB/claim/get-started
02-10-2021 09:13 PM
18-10-2021 02:21 PM
I have just received an email to say my claim had been refused for the Galaxy Watch, bought the new Flip phone only last month and the promotion ran from September until November. Not quite sure who deals with claims, but it seems like Samsung use a lottery as to who is eligible and who isn't.
I sent all information required within the time frame!
18-10-2021 04:55 PM
@Steph H: Did the Promotions Team specify why your claim was refused? Typically it would be due to the following: 1) Invalid proof of purchase 2) Your Galaxy Z Flip 3 wasn't purchased from a participating retailer 3) The phone was not purchased inside the promotional window (17.09.2021 - 02.11.2021).