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Original topic:

Accidental touches

(Topic created on: 02-01-2022 07:30 PM)
AmyLouise
Explorer
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Galaxy S21 Series
Anyone else having problems with their phone unlocking while in a pocket?
I have mine in my back pocket at work. And it keep unlocking and calling people. Skipping, pausing and stopping music. How do I prevent this from happening.
I have fingerprint and face recognition set up
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8 REPLIES 8
minch
Journeyman
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Galaxy S21 Series
Hi it happens to me on my s20
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ironass
Big Cheese
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Galaxy S21 Series

@AmyLouise 

 

Go to...

 

Settings > Display > Accidental touch protection (toggle on)



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My device... Galaxy S21 Ultra 5G 16/512GB (G998B D/S) CSC=BTU
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AmyLouise
Explorer
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Galaxy S21 Series
Already on
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minch
Journeyman
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Galaxy S21 Series
I brought a good case now
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GusB
Helping Hand
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Galaxy S21 Series
Do you have any smart lock functions on? This would keep the device unlocked when in a location or connected to a certain device, for example?

I've just tried to get to the phone on my lockscreen by using the shortcut and it's blocked by security so not sure how you're doing it!Screenshot_20220103-064638_Google Play services.jpg
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AmyLouise
Explorer
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Galaxy S21 Series
Nope that's all turned off.
I dont know how I'm doing it either. Only since it's updated like 2 days ago its done it. 🤔🤷‍♀️
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GusB
Helping Hand
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Galaxy S21 Series
Oh gosh well...I'm not sure then! Hopefully someone else has a solution
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illEez
Voyager
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Galaxy S21 Series
Some settings reset themselves to default after an update, at least in my experience; i'd go through them all individually to double check theyre all set up the way you want them, and maybe set up a new passcode to make it close to impossible for the phone to activate accidentally.
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