Accidental touches

[AmyLouise]

Anyone else having problems with their phone unlocking while in a pocket?

I have mine in my back pocket at work. And it keep unlocking and calling people. Skipping, pausing and stopping music. How do I prevent this from happening.

I have fingerprint and face recognition set up

[minch]

Hi it happens to me on my s20

[ironass]

@AmyLouise 

Go to...

Settings > Display > Accidental touch protection (toggle on)

[AmyLouise]

Already on

[minch]

I brought a good case now

[GusB]

Do you have any smart lock functions on? This would keep the device unlocked when in a location or connected to a certain device, for example?

I've just tried to get to the phone on my lockscreen by using the shortcut and it's blocked by security so not sure how you're doing it!

[AmyLouise]

Nope that's all turned off.
I dont know how I'm doing it either. Only since it's updated like 2 days ago its done it. 🤔🤷‍♀️

[GusB]

Oh gosh well...I'm not sure then! Hopefully someone else has a solution

[illEez]

Some settings reset themselves to default after an update, at least in my experience; i'd go through them all individually to double check theyre all set up the way you want them, and maybe set up a new passcode to make it close to impossible for the phone to activate accidentally.