About my order

[Dan3244]

I am not happy at all I ordered my phone on the 15th of January I received my phone On the 29th of January I registered for The items What was said I could have Now I have just got a message Saying I can't have them That is not very good I am not happy I have been with Samsung for a very long time 

[sudheerk]

what do you mean registered for items? buds and Smart tag?

[Dan3244]

yes

[sudheerk]

it takes 45days from the date your claim validated. Mostly they will start shipping once your return window (28days) closes.

[Dan3244]

Good news! Your claim has been validated by our team. You'll receive your reward within the next 45 days.

Unfortunately, it doesn't look like you're eligible to take part in this promotion. Check your email for more details.

[Mimo40]

I would get straight on that phone to them.

[sudheerk]

where did you purchased from? Samsung website?

[Dan3244]

from EE

[sudheerk]

contact them @ 0333 016 3421

[AntS]

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@Dan3244 wrote:
Good news! Your claim has been validated by our team. You'll receive your reward within the next 45 days.

Unfortunately, it doesn't look like you're eligible to take part in this promotion. Check your email for more details.

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I'm "Huh?" by that one, Dan3244. 😕 Anything in that email that says why you're apparently not eligible for the promo all of a sudden?