Wifi issues and phone randomly restarting

[kz66]

Hi since the latest software update there's been nothing but issues wifi won't connect or when it does it lasts no more than a few minutes...

When trying to go on the Web or WhatsApp etc the phone will randomly just switch off and restart...

I've tried every reset going and nothing is making a difference it's so annoying 🙄 

Are Samsung going to fix the issues anytime soon 🤔 

[xSteveuk]

Hi,
Since installing the new update
Have you tried clearing your phone cache

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

Try reset Network

Go settings
General management
Reset

Reset Network settings

And see if
helps solve your issue

[kz66]

I have by each app I've tried the holding down buttons to enter the recovery mode but the phone just restarts 🤷🏻‍♀️

[xSteveuk]

Try powering off the phone
Wait 20 seconds
Then try clicking
The buttons
For recovery mode
Hold the buttons
Untill you the screen logo appears

[kz66]

Okay I'll give it a try is it power and volume up ??

[xSteveuk]

Power and Volume Up buttons at the same time.

[kz66]

Just tried it and it just keeps restarting the phone 😩

[xSteveuk]

Try below
If works it's an app
Causing the issue

Power on your device in Safe mode:

1Power off your device.

2Power on your device.

3When the Samsung logo appears by itself, press and hold the Volume down key.

4The device will switch on in Safe mode. "Safe mode" will be displayed on the bottom left of the screen.

Exit Safe Mode

Press and hold the Power key.

Tap "Restart".

[kz66]

Still the same 😩 but I've just realised if I turn my location on the WiFi connects straight away 🤷🏻‍♀️

[kz66]

Spoke to soon its gone again 😆