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Original topic:

Where is my 5G?

(Topic created on: 24-12-2021 10:25 PM)
Rizzle
First Poster
Options
Galaxy S20 Series
Bought Samsung Galaxy S20 FE 5G.
I wanted this phone mostly because of the 5G. However I still don't have 5G. I tried everything to enable it but apparently my phone just does not have it. I feel scammed.
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11 REPLIES 11
xSteveuk
Maestro
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Galaxy S20 Series
Hi,
This page maybe helpful

What is 5G and how do I use it?

https://www.samsung.com/uk/support/mobile-devices/what-is-5g-and-how-do-i-use-it/
KEVIN50
Explorer
Options
Galaxy S20 Series
You need 5G network near you.
Pugs1957
Samsung Maker ★
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Galaxy S20 Series
And a 5g sim
RETIRED
Rizzle
First Poster
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Galaxy S20 Series
Which part of the sentence " I tried everything" you guys didn't understood? Obviously I have a 5G sim and I am in a 5G area. My phone just doesn't seem to have it. Samsung gave me the wrong phone it seems.
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Dovit
Journeyman
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Galaxy S20 Series
See of your just going to be cheeky when people try to help...don't expect any help in the future...manners cost nothing..
Pugs1957
Samsung Maker ★
Options
Galaxy S20 Series
Everyone on here has "tried everything" when in fact they haven't. You now say you have the wrong phone which is a basic requisite. I assumed you wouldn't be so dumb to try to get 5G on a non 5g phone. If I'd asked this you probably would have thrown another hissy fit.

Best of luck, I've better things to do with my holiday time than waste it on you.
RETIRED
KEVIN50
Explorer
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Galaxy S20 Series
You can check you phone's model number...be a starting point to confirm whether you actually have a 5G Model..
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Glenntech
Black Belt 
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Galaxy S20 Series
Just because you are in a 5G area, doesn't mean you will get a 5G reception.
The way 5G works is you need to be in more or less direct field of view.
Being inside a building will probably block the 5G signal as well.
I'm carrying three different 5G phones on different networks around, and non of them will have a constant 5G signal
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AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Rizzle: If you head to Settings > About Phone, do you have the SM-G781B 5G model? If so, please go to Settings > Connections > Mobile Network > Network Mode > 5G/4G/3G/2G (auto connect) to ensure that you're able to connect to the strongest available mobile data signal in your area. 

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