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Original topic:

Where has Samsung Free Gone

(Topic created on: 02/05/21 13:42)
Rusty5010
Explorer
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Galaxy S20 Series
Samsung Free has disappeared from my Apps. When I look in Galaxy Store is says it is installed (but blanked out) however in my downloaded apps screen it is nowhere to be seen, and when I search on my device it doesn't show anywhere. Can anyone help? 

Thanks
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6 REPLIES 6
Joeeye
Hotshot
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Galaxy S20 Series
Make sure to check all folders, if it's installed it should be in your app drawer somewhere.
AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Rusty5010: To access Samsung Free, simply enable Wi-Fi or Mobile Data and swipe right from your Home Screen. I hope this helps. 


Rusty5010
Explorer
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Galaxy S20 Series
Yes, that's how I usually access it, buy nothing is there anymore 😬
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Rusty5010
Explorer
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Galaxy S20 Series
As you can see it says it installed in Galaxy store, but when I look at apps drawer, it isn't there🤔

Screenshot_20210502-172006_Galaxy Store.jpg

Screenshot_20210502-172152_Finder.jpg

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Joeeye
Hotshot
Options
Galaxy S20 Series
Try going to your settings>apps and looking for Samsung Free in there. Check that the app is not disabled.
Rusty5010
Explorer
Options
Galaxy S20 Series
I think that has sorted it, thank you.