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Original topic:

Where has Samsung Free Gone

(Topic created on: 02-05-2021 12:42 PM)
Rusty5010
Explorer
Options
Galaxy S20 Series
Samsung Free has disappeared from my Apps. When I look in Galaxy Store is says it is installed (but blanked out) however in my downloaded apps screen it is nowhere to be seen, and when I search on my device it doesn't show anywhere. Can anyone help? 

Thanks
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14 REPLIES 14
Joeeye
Big Cheese
Options
Galaxy S20 Series
Make sure to check all folders, if it's installed it should be in your app drawer somewhere.
AndrewL
Moderator
Moderator
Options
Galaxy S20 Series

@Rusty5010: To access Samsung Free, simply enable Wi-Fi or Mobile Data and swipe right from your Home Screen. I hope this helps. 

Rusty5010
Explorer
Options
Galaxy S20 Series
Yes, that's how I usually access it, buy nothing is there anymore 😬
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Rusty5010
Explorer
Options
Galaxy S20 Series
As you can see it says it installed in Galaxy store, but when I look at apps drawer, it isn't there🤔

Screenshot_20210502-172006_Galaxy Store.jpg

Screenshot_20210502-172152_Finder.jpg

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Joeeye
Big Cheese
Options
Galaxy S20 Series
Try going to your settings>apps and looking for Samsung Free in there. Check that the app is not disabled.
Rusty5010
Explorer
Options
Galaxy S20 Series
I think that has sorted it, thank you.
happy56
First Poster
Options
Galaxy S20 Series
My Samsung free thinks I am under 14 what should I do?
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Chelle
First Poster
Options
Galaxy S20 Series

My Samsung Free app is doing the exact same thing, says it's installed, it's NOT disabled but I can't find it anywhere. Any other suggestions?

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Joeeye
Big Cheese
Options
Galaxy S20 Series
The app itself doesn't appear to present itself as an icon anymore, however if you have it enabled in your homescreen you may swipe right to it.
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