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Original topic:

what the hell has happened to my camera after the 3.1 update

(Topic created on: 25/02/21 12:46)
Haytch
Navigator
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Galaxy S20 Series
The pictures I take with flash are now extremely over exposed. I don't know whats happened 

image


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Can someone please tell me if they are having the same issue and how to fix it 
24 REPLIES 24
ghosty
Voyager
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Galaxy S20 Series
bit of a long shot but you don't have a tight fitting case or cover that's obscuring the flash do you?
happened to once a long time ago cause my pics to go something like this..
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Haytch
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Galaxy S20 Series
Thanks for the reply. I have taken my cover out and the results are still the same.. The only thing I can think of has caused this is the new 3.1 update where it said they fixed the low light zoom, something like that.. I have never had this issue before.. It basically makes my camera look like a phone from 2009. In video mode the flash seems to work fine but in normal pictures when the flash is on, it makes the images so over exposed and noisy. I can actually see the noise
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ghosty
Voyager
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Galaxy S20 Series
oh well worth a try if there is a simple solution. looks like yours could be more complicated. hope you find a solution soon
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Haytch
Navigator
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Galaxy S20 Series
Look at this noise.. I have never had this issue ever before

20210225_120830_resized_72821.jpg

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Gavinh
Helping Hand
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Galaxy S20 Series
wow looks like the photos were taking on a fridge send that back
GordoCLM
Apprentice
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Galaxy S20 Series

Hi there, 

 

I have the same problem in my s20. I've tried everything without success. 

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Haytch
Navigator
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Galaxy S20 Series
Bro I'm so happy I'm not the only one!! You should make a post and show some pictures!
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GordoCLM
Apprentice
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Galaxy S20 Series

I reported the problem.

Here two pictures taken with my phone and another one taken with my girlfriend's iPhone 12.. can you guess wich one is hers? 😅🤦🏻

 

 

20210228_002928.jpg

20210228_003247.jpg

IMG-20210228-WA0000.jpg

  

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Haytch
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Galaxy S20 Series
Haha her picture is definetly the 3rd one... And the first 2 are exactly what's happening with my phone.. Its like the camera has issues with the post processing and completely over exposes the pictures. I've contacted Samsung 2 times with pictures but no response
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GordoCLM
Apprentice
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Galaxy S20 Series

I will keep you update if they answer me!