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Original topic:

was locked out!

(Topic created on: 30-07-2020 09:06 AM)
Wuzzybear
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Hi all,,,I got s20 yesterday loving it,, did a software update then.. I had to do a factory reset I  looked on you tube,(glad had old phone) because it asked for pin  to open phone,which i did not set up! and then obvs I couldn't open...I had not put a pin in so tried using one I thought from old phone..,🙈
What I want to know is can I use another method(pattern etc)  for future or will it always ask for pin.(which I now know is samsung or Google account) I'm scared now,don't want to do that again,
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Anonymous User
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after you do a hard reset the phone will assk for linked account passwords or for the pin. In order to avoid that right before doing the reset deactivate any lock method and unlink your accounts from the device

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Wuzzybear
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it asked before the reset. after software update
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