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Original topic:

warranty, send off for repair without original receipt

(Topic created on: 15-10-2020 01:18 AM)
oplc90
First Poster
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Galaxy S20 Series
Hi, does anyone know if I need the original receipt to get my phone repaired by samsung? I bought a samsung galaxy s20 ultra from a phone shop and after a week or so ive noticed that the phone has a very faint screen burn so I can faintly see the outline of some apps, the phone is fully legitimate and is registered in my name on my samsung memebers account and is still under samsung warranty, but I don't have the original receipt from when the phone was new I only have a receipt from the seller when I purchased. Ive been booked into to have my phone collected and repaired by samsung but I'm not sure if they will do it without the original receipt from when the phone was new. Can anyone give me any information about this it would be much appreciated it. Thanks
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9 REPLIES 9
Aklima
Hotshot
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Galaxy S20 Series
Hi,
I am sure they don't need receipt. They can check the IME number.
Gavinh
Helping Hand
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Galaxy S20 Series
they 100% need proof of purchase it doesn't have to be a receipt with your name it can be second hand etc they just need that receipt. I had this problem a few year ago Samsung confirmed my warranty but wouldn't do it without the papers unfortunately. most purchases these days are via email so check to see if you got a digital receipt
oplc90
First Poster
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Galaxy S20 Series
I'm getting mixed information, some have said they didn't ask for receipt. the thing is I only have a written receipt from the seller. I'll send the phone anyway and if they ask for receipt I'll just have to send them the written receipt through and see what happens from there. thanks anyway
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jabjab
First Poster
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Galaxy S20 Series

So how did it go?
I'm in the same situation now, would be a huge help to the whole community to know this

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khan2001
Journeyman
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Galaxy S20 Series
Did they repair it
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oplc90
First Poster
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Galaxy S20 Series
update, yes they repaired it without original receipt, no questions asked
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oplc90
First Poster
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Galaxy S20 Series
yes
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oplc90
First Poster
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Galaxy S20 Series
they repaired it without the receipt no question question asked
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Grayland
First Poster
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Galaxy S20 Series

Hi.

im trying to get my tv repaired.  I was told by the support team I didn’t need a receipt.  Now the repair team is requiring it.  Would you be able to provide me with the ticket # so I can show them they do indeed fix products without a receipt.  Thank you

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