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Original topic:

Waiting for Samsung to fix Camera issues caused by one ui 3.1 update

(Topic created on: 03/04/21 14:50)
Haytch
Navigator
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Galaxy S20 Series
Still waiting for Samsung for a new update that can fix the camera problems after the one ui 3.1 update. The problems are with the flash. When you take a picture, the image comes out very over exposed and very noisy 

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SOME examples are here


7 REPLIES 7
FionaS20ultra
Apprentice
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Galaxy S20 Series

I have the same problem!! All my selfies In flash mode are completely over exposed!

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KholaI
Moderator
Moderator
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Galaxy S20 Series

Hey @Haytch 

When taking a picture, have you tried tapping on the screen to focus, then reducing the brightness, before taking the picture? 

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Haytch
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Galaxy S20 Series
Hi. I just posted a video of what you told me to do and the result is the same.. Check it out
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KholaI
Moderator
Moderator
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Galaxy S20 Series

Thanks for that.

We'd now like you to clear the Camera app cache and data by heading into Settings > Apps > Camera > Storage > Clear cache, then Clear data (which won't delete any pictures or whatsoever). Once you've done this, please switch off your phone for a few minutes. Does this help? 

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Haytch
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Galaxy S20 Series
I've done this before. I have tried every solution and the only conclusion I have come up with is the new ui 3.1 update. Before the ui 3.1 update my camera was working perfectly fine. Its only after the update my camera has had these issues
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KholaI
Moderator
Moderator
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Galaxy S20 Series

We can arrange for an engineer to take a closer look into this. If you'd like this option, please click on the following link to get in touch with our Support Team:

https://www.samsung.com/uk/support/contact/

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Solution
Haytch
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Galaxy S20 Series
Hi. This is all fixed now with the recent update that fixed the camera issues. Thanks

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