Waiting for Samsung to fix Camera issues caused by one ui 3.1 update

[Haytch]

Still waiting for Samsung for a new update that can fix the camera problems after the one ui 3.1 update. The problems are with the flash. When you take a picture, the image comes out very over exposed and very noisy 

SOME examples are here

[FionaS20ultra]

I have the same problem!! All my selfies In flash mode are completely over exposed!

[KholaI]

Hey @Haytch 

When taking a picture, have you tried tapping on the screen to focus, then reducing the brightness, before taking the picture? 

[Haytch]

Hi. I just posted a video of what you told me to do and the result is the same.. Check it out

[KholaI]

Thanks for that.

We'd now like you to clear the Camera app cache and data by heading into Settings > Apps > Camera > Storage > Clear cache, then Clear data (which won't delete any pictures or whatsoever). Once you've done this, please switch off your phone for a few minutes. Does this help? 

[Haytch]

I've done this before. I have tried every solution and the only conclusion I have come up with is the new ui 3.1 update. Before the ui 3.1 update my camera was working perfectly fine. Its only after the update my camera has had these issues

[KholaI]

We can arrange for an engineer to take a closer look into this. If you'd like this option, please click on the following link to get in touch with our Support Team:

https://www.samsung.com/uk/support/contact/

[Haytch · Accepted solution]

Hi. This is all fixed now with the recent update that fixed the camera issues. Thanks