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Original topic:

Urgently seeking update

(Topic created on: 16-06-2022 10:38 PM)
Leeann29
First Poster
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Galaxy S20 Series

S20 ultra here this hasn't offered an update and is on version 10 pls help

4 REPLIES 4
Blessed4life
Hotshot
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Galaxy S20 Series
Hi, try connecting your phone to a computer with smart switch installed & see if it will update the software.
Let me know if it works.
smg1
Navigator
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Galaxy S20 Series
I honestly would contact samsung as there's something not quite tight...
antikythera
Black Belt 
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Galaxy S20 Series
Possibly an imported phone that you may not be aware of which prevents updates. Samsung will only update phones in the country they were designed for so try PC smart switch but if that doesn't work, check xda developers forum where you can find the latest ROM to flash manually with ODIN. Just be careful to check the exact model you have and only download the ROM for that. There are many variations of S20.
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AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Leeann29: Further to the above, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S20 using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details. If you're unable to update via Smart Switch, and you have tried Settings > Software Update > Download and install on the phone itself, then it is likely that your phone is not intended for use in your current region. 

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