06-01-2021 05:39 PM
Hello,
Having had the S20 Ultra for almost a year now with the S21 launch imminent, will the launch of the new phone trigger the upgrade programme or will we be waiting till Feb?
Curious because I assume once these are available they will sell rather quickly meaning those on the upgrade programme won’t actually be able to upgrade when the offer triggers 2 weeks after launch.
Thanks
15-01-2021 12:52 PM
I went from a Note 8 to the 21 Ultra so I guess I'm just used to it now!
15-01-2021 04:26 PM - last edited 15-01-2021 04:27 PM
Mine says exactly the same too, its a bit of a p*ss take, its not our fault that they have released the phone 2 months early but we're the ones getting punished for it, yet in essence we're the most loyal customers..
15-01-2021 04:29 PM
use your Klarna reference number in the app and it'll tell you your uprage date
15-01-2021 05:01 PM
Mine is 14/03 as well. What a joke. Been buying Galaxys yearly since S8 and now I can't get the pre-order bonus. Can't they see this makes the upgrade programme useless?
15-01-2021 05:05 PM
15-01-2021 05:32 PM
15-01-2021 06:25 PM
Yes, they usually send a self seal bag with return label. All you need to do is just send the phone back, well packaged, usually a little bubble wrap should be enough. You don't nedd to send anything back. Make sure you you've transferred all your data over onto the new phone and factory reset the phone. Male sure you sign out of your Samsung account on the phone before sending back too 👌
15-01-2021 06:27 PM
Yeah I've currently got the S20 plus and been thinking of going for the same. 128GB with no expansion option sucks a little as I've currently got a 1TB SD card in the S20 so 256GB should be enough.
15-01-2021 06:28 PM
Which colour did you go for? Phantom white or Phantom grey is calling out at me!
15-01-2021 07:01 PM