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Original topic:

Update has ruined the camera

(Topic created on: 20/12/20 23:15)
JuanBud
Apprentice
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Galaxy S20 Series
I have just updated my galaxy s20 plus and everything looks great bar the camera, it is blurry and absolutley awful looking.

It doesn't focus at all and needs fixed. This is a mess. Anyone else had this issue since the update?
9 REPLIES 9
danitudi971
Superuser III
Superuser III
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Galaxy S20 Series

Hello,

 

this appears to be most likely hardware problem of your device.

 

Try doing the Mega Cam dialing *#0*# on Phone application and see if the camera doesn't focus or shots blurry pictures.

 

See you soon!


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EU Italian Super User III
:white-medium-star: :white-medium-star: :white-medium-star: Benvenuti Galaxy A52, Galaxy A52 5G e Galaxy A72: - L'innovazione è sempre più accessibile!
Un assistente vocale per il tuo ecosistema Galaxy: Bixby
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JuanBud
Apprentice
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Galaxy S20 Series
Thabks for you help.

I did that and the camera test took 3 pics but the last one went red and didn't focus.

I mean everything was perfect until the latest update. What should I do? Does Samsung monitor these issues or have patches? I'm a bit peeved this happened
danitudi971
Superuser III
Superuser III
Options
Galaxy S20 Series

The failure of at least one test means that the camera system is suffering on an hardware problem, so you cannot solve by yourself.

 

Get in contact with Samsung Support and discover the best solution to get a reparation for your device 👍

https://www.samsung.com/uk/support

 

See you soon!


------------------------------------
EU Italian Super User III
:white-medium-star: :white-medium-star: :white-medium-star: Benvenuti Galaxy A52, Galaxy A52 5G e Galaxy A72: - L'innovazione è sempre più accessibile!
Un assistente vocale per il tuo ecosistema Galaxy: Bixby
lala19
First Poster
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Galaxy S20 Series
did Samsung update the camera? the flase seems to bright when i take pictures
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JuanBud
Apprentice
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Galaxy S20 Series
yes the original issue I had is still not resolved. Samsung obviously couldn't care less. This new issue with the bright camera flash ruining more pictures just makes this camera the worst I've ever had. So glad I have the S20 plus but camera is just the worst now
Mag291
First Poster
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Galaxy S20 Series
I have the same problem! the phone is very expensive and I've bought it mostly for the camera. did you manage to solve it ?
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Eb27
Explorer
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Galaxy S20 Series

Yes  there is a flash issue for the last month now since the update. Samsung are yet to put out a fix. Best you can do is send error reports and more importantly contact them on social media. Eg twitter with the #fixmycamera. The more people that make noise the quicker the update should be. They are ignoring the issue until then and brushing off their customers. 

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JuanBud
Apprentice
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Galaxy S20 Series
unfortunatley not and I have no to officially include samsung to let them know this as it shows I am not the only one being effected by this.
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JuanBud
Apprentice
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Galaxy S20 Series
definatley seems like it, no fix since december is awful. seems like they don't care at all
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