Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

UI3.1 - Another camera issue - lines on zoom lens

(Topic created on: 08-03-2021 08:13 PM)
GreenToast
First Poster
Options
Galaxy S20 Series

Galaxy S20+ - UI3.1   After update, when ever i use the zoom lens (either pinch zoom or use the quick zoom button, aka the single tree icon) i get noisey lines on the screen and picture once the camera focuses as see in the pics below. Does the same thing when zooming on video too. I have tried the "reset camera settings" and the members camera diagnostic. The member diag only does the main forward cam and the selfie cam. not the zoom cam.

 

 20210308_135720.jpg20210308_135726.jpgDont knock the sweet wood paneling, its at my work.

9 REPLIES 9
APARMAR
Troubleshooter
Options
Galaxy S20 Series
I have the same phone and I tried zooming but I didn't get any lines. Try wiping the camera's with a cloth.
Gavinh
Helping Hand
Options
Galaxy S20 Series
sorry I know you're trying but wiping the camera will not get rid of a software issue 😂
0 Likes
APARMAR
Troubleshooter
Options
Galaxy S20 Series
try wiping the cache.
Mimo40
Helping Hand
Options
Galaxy S20 Series
First of try starting with the easy 3 steps
1 rest camera settings
2 soft reset
3 clear the phone cache.
those would be the first 3 steps i would take.
0 Likes
GreenToast
First Poster
Options
Galaxy S20 Series

Tried wiping the cache. Even did a wipe and a restart 😞 didnt help. Thanks for the suggestion though. I think it might be an issue with the "Improved Camera Performance" that was part of the update

0 Likes
APARMAR
Troubleshooter
Options
Galaxy S20 Series
oh ok, wonder why I haven't got this issue even though I have One UI 3.1
0 Likes
Gavinh
Helping Hand
Options
Galaxy S20 Series
some phones run into problems buddy different networks tweak the update etc etc samsung release it to store bought phones which get tge update first then samsung releases it to phone providers which they love messing with it. so exynos and snap dragon each will handle the update differently could be any reason.
0 Likes
APARMAR
Troubleshooter
Options
Galaxy S20 Series
I completely understand you
0 Likes
Haytch
Navigator
Options
Galaxy S20 Series
I've been having issues with my camera since the one ui 3.1 update. Images come out over exposed and very noisy with the flash on.. I've made several posts about this and have sent error reports to Samsung.. Still waiting for Samsung to address this!

20210308_133708_resized_87822.jpg

20210308_133659_resized_87821.jpg

20210308_133822_87823.jpg

20210308_133923_resized_87824.jpg