Can anyone help please. I have a galaxy S20 and i have been unable to update as my phone still tells me my software is up to date but i am still using ui2.1 android 10. I have tried everything including live chat with samsung who informed me that my phone was not built for UK market although i purchased it from affordablemobiles.co.uk. Here are the specs:
Baseband Ver:g980fxxs2atd5Service Provider SW Ver: SAOMC_SM-G980F_OXM_MAX_QQ_0005RF8N41HJGVHMAX/MAX,MAX/EUX/MAX
If anybody can make sense of this your help would be most appreciated
I have a similar problem with a S10, bought in Sweden but built in Germany. I still have android 10 and one ui 2.5. Also received the answer from support that it wasn't built for the Swedish system and need to be factory reset to Sweden to receive updates. Any others with the same problem?