trade in

[Dave_1977]

Just traded a mint huawei P30 pro towards a new S20 FE and it tracks as received on royal mail website, but I've just received a reminder to send it, it was received 26th March and I received the reminder on 4th April. This worries me as the gap between the 2 is quite large, I'm trying to find an email address or way to respond to the emails/text reminders but there is nothing obvious, as I could do with notifying them of their own tracking number from the trade in order. So they can go and find it.

Any ideas?

Thanks

[StephK1 · Accepted solution]

Hey @Dave_1977, congrats on your new phone! 😁 The best way to get in touch with the Online Shop Team at the moment is over the phone on 0330 726 7467. They will be able to get this resolved for you. 🙂

[Case1188]

You will have your receipt dated when you sent the phone in surely.

[Case1188]

If you have a tracking number then you must also have the date it was posted,