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Original topic:

Trade in - scratch on S20 screen

(Topic created on: 28-05-2023 04:41 PM)
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Rach123456670
Apprentice
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hi, i am looking to trade in my galaxy s20 for s23 but there is a small scratch on the screen. Does that count as screen damage or would i still be able to trade it in and get the discount? 

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5 REPLIES 5
Solution
AaronAJ
Moderator
Moderator
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Hi @Rach123456670 , this will be classed as physical damage, therefore, the amount you will receive for your S20 will be reduced.


Rajsahab
Helping Hand
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That's scratch not crack
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AaronAJ
Moderator
Moderator
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@Rajsahab Scratches are classed as wear and tear which is not covered by the warranty, this is why it will affect the trade in. 


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Rach123456670
Apprentice
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@AaronAJ But it says normal wear and tear is acceptable?
AaronAJ
Moderator
Moderator
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Ah, we apologise @Rach123456670 , this will be covered and will not affect the trade-in value.