Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Thinking of trading in your old Samsung for a shiny new S20? Think again...

(Topic created on: 28-04-2021 05:41 PM)
DCZH
Apprentice
Options
Galaxy S20 Series

Well I was expecting £200 trade in for my S8 Plus against an S20 Ultra - now Samsung has received the S8 Plus they claim it has screen burn in at the top of the screen beside the time and want £100 from me. Well this phone is just over two years old. So either Samsung are selling phones with screens not fit for purpose or they are trying to rip me off. This will be the last Samsung I buy. 

113 REPLIES 113
Magpiemale
Apprentice
Options
Galaxy S20 Series
 
 
It's not a very good picture of the screen it looked OK prior to sending.
N.Carr
Hide quoted text

On Tue, 27 Apr 2021, 10:55 Samsung Trade-In, <samsung@tradeinresponse.co.uk> wrote:
Samsung Trade-in
 
Magpiemale_0-1619624372904.png

 

     
Problem with your switch
 
 
 

 

There has been a problem with your order.

Programme reference: 441813

Upon inspection of your device we found the following fault:

Screen Burn: No Display or Blobs/Pixels/Lines present

See picture below:
Magpiemale_1-1619624375409.png

 




In order to proceed you will need to pay £25.00 excess to complete your order. You can pay using the secure link to SagePay below. Payments will be made directly to our repair centre MTR Group Ltd.

Magpiemale_2-1619624372898.png

 



Kind Regards
Samsung Trade-in Team

Magpiemale_3-1619624372882.jpeg

 

Magpiemale_4-1619624372901.jpeg

 

Magpiemale_5-1619624372906.jpeg

 

Magpiemale_6-1619624378441.jpeg

 

Magpiemale_7-1619624372908.jpeg

 

Copyright – 2021 © Samsung Electronics (UK) Limited. All rights reserved.
Contact us | Privacy
The contents of this message and any attachments to it are confidential and may be legally privileged. If you have received this message in error you should delete it from your system immediately and advise the sender. To any recipient of this message within MTR Group Limited, unless otherwise stated, you should consider this message and attachments as MTR Group Limited confidential.
MTR Group Limited
Registered in England no. 07839241
Address: Unit 10 Spire Green Centre, The Pinnacles, Harlow, Essex, CM19 5TR, United Kingdom
0 Likes
Xeon97
First Poster
Options
Galaxy S20 Series
I have received a similar email for my one plus 7 Pro trade in against the fold 3. They are lying scamming people. I have pictures of proof prior to postage and the phone was in mint condition.
0 Likes
Duo Maxwell
First Poster
Options
Galaxy S20 Series

my s9+ indeed DOES have burn in you can see the keyboard and the signal bars, battery, wifi symbol on the top right when youre not even on the screen. But what 3 year old OLED phone does NOT have burn in? Also if all t he wanna charge is 25 bucks, thats nothing Im ok with that, but why not just take 20 dollars off the 225 trade in credit youre getting for the device?

Besides the trade in program says your phone must be free of cracks and water damage, not ANYWHERE on the page does it mention burn in

0 Likes
Garywilson22
First Poster
Options
Galaxy S20 Series

Push for them to prove that the phone they pictured was yours and get them to prove the IMIE number. 

I just chopped in my fold 2 for the fold 3 so i will be interested to see what they try and say about that. 

0 Likes