27-03-2021 06:48 PM
I have previously experienced that I sometimes loses internet connection (both SIM Cards shows suddenly no connection when after a few seconds both show great connection)
Today I was surfing - and suddenly I had no internet connection - after a minute or two the phone rebooted (CP Crash). Any idea what might be wrong?
02-04-2021 03:19 PM
Today I got a CP Crash when i tried calling someone. Any idea what is wrong?
02-04-2021 03:51 PM
Hey @PeterDK ,
I have found this thread: https://eu.community.samsung.com/t5/galaxy-s10-series/s10-keeps-crashing-quot-upload-mode-cp-crash-q... that may help. Could you please take a look at the troubleshooting steps provided there?
02-04-2021 04:30 PM
I can reboot the device. I was just wondering why it crashes - I have never experienced with my prior phone
02-04-2021 05:38 PM
Have you had a look at the thread mentioned above and tried the steps listed there? If so, I would suggest sending our developers and Error Report 5 minutes after this happens (if this happen again) from the Samsung Members app> Get help> Error Report.
02-04-2021 07:06 PM
I have tried the steps listed there. There was nothing to update. I have send an error report - looking forward to hear back 🙂
07-04-2021 03:38 PM
When submitting an error report - do I get any feedback about the problem or?
07-04-2021 04:14 PM
Hey @PeterDK
If we don't have the answer to an error report, we'll pass the data on to our HQ. They'll then look into this further and identify the issue and cause, and provide us with relevant steps to pass onto you.
07-04-2021 04:16 PM
Okay - so I should receive some answer 🙂
07-04-2021 04:23 PM
Correct!