Strange call

[irnbru]

I have been getting calls at 9.56am no one there no number can't answer, o2 says that can't happen, well it does!!! Samsung said reset apps which it did for a week then it started again. Can anyone help?

[BandOfBrothers]

That is a conundrum @irnbru 

If this was my situation if clearing the phone's System Partition Cache Files didn't work then I'd be tempted to try Safe Mode.

> Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

to this fails to help them as a last resort I'd back up and factory reset the phone.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/problems/tackling-nuisanc... 

If I can be of any further help then please don't hesitate. Take care.  😎 

[irnbru]

Thank you. I spoke to Samsung yesterday and he went through the phone and checked everything, and made a few adjustments so fingers crossed 🤞 so I don't need to do a factory reset.