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Original topic:

Software Update(OS) Samsung S20 Ultra 5G

(Topic created on: 08-04-2022 05:02 PM)
iulian5000
Apprentice
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Galaxy S20 Series
Hello, when will I receive the Android 11 Software Update on my Samsung Galaxy S20 Ultra 5G?(English) 

Bună ziua, când o să primesc Update Software la Android 11 pe telefonul Samsung Galaxy S20 Ultra 5G? (Romanian)
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6 REPLIES 6
TessM
Moderator
Moderator
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Galaxy S20 Series

Hi @iulian5000 ,

 

I can see that this update was released a long time ago here in the UK.  Can you confirm where are you based and from where did you purchase your S20 Ultra 5G?

I would advise downloading the Smart Switch programme to your PC, connect your phone, and then, if available, you will be prompted to download it. Whatever region your handset is produced for, Smart Switch would be able to update the software (if there's an update available). Here is a link to the programme - https://www.samsung.com/us/support/owners/app/smart-switch

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iulian5000
Apprentice
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Galaxy S20 Series
I bought the phone from eBay, I checked the software and everything, and they are original. I don't have a laptop to connect Smart Swich, so he has to find it. Do you know how I can get him to find that software update?
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TessM
Moderator
Moderator
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Galaxy S20 Series

Unfortunateley, there is no way to download a new update outside the phone or our official apps. Keep in mind that if the phone has been manufactured outsode the country where you are based at the minute the updates may be delayed, or not received so please check with the seller where this has been manufactured. 

Alternatively, you can take the phone to one of our Support Centres to get this done by one of our engineers. To do this you will require valid proof of purchase. If you are based in the UK you can find your nearest one here: https://www.samsung.com/uk/support/service-centre/

If you are in any other country please contact our colleagues there to point you in the right direction using this link: https://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList/

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iulian5000
Apprentice
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Galaxy S20 Series
I checked the IMEI on a site, and my phone is for the Arab Emirates. Do you know when I could receive Update Software?
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TessM
Moderator
Moderator
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Galaxy S20 Series

Updates from the United Arab Emirates cannot be received in the UK @iulian5000.

Do you have any relatives or friends to borrow a PC from them a try to upgrade this using our SmartSwitch programme? 

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iulian5000
Apprentice
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Galaxy S20 Series
How likely is it with the Smart Switch to receive the update to Android 12 One UI 4.0?
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