05-01-2021 04:32 AM in
Galaxy S20 Series05-01-2021 05:22 AM in
Galaxy S20 SeriesCan you check in Settings and Connections, Mobile Networks, Network Mode and see what's chosen @Lindy8
i.e in my phone this shows as…
Also check the Apn's settings in your phone which controls data connection.
You should have had some network type set up messages when you first inserted the sim card.
Some networks have an OTA type text set up option etc so the set up messages can be sent again.
Check your Network's help pages on Internet set up.
They can also be manually keyed in.
In the same Settings screen I talk about above tap on Access Point Names and cross reference what's in your phone to what your network says they have to be.
In the UK we have a doorstep repair service provided by Samsung so maybe check if they offer the same where you reside.
Also in the UK we have Samsung Experience Stores and Samsung Service Centres in which a phone can be checked over. (In the UK however we are in full national lockdown so non essential store's are currently closed. )
I appreciate fully that you don't want to be without 4G via using your current Samsung phone but sometimes it's inevitable unfortunately.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
05-01-2021 09:59 AM in
Galaxy S20 Series05-01-2021 07:30 PM in
Galaxy S20 Series05-01-2021 07:35 PM - last edited 05-01-2021 07:35 PM ) in
Galaxy S20 SeriesYou're very welcome for my reply @Lindy8
You made me smile when you said “ her phone is surgically attached to her! ”
I have a Granddaughter coming up to 13 and she's exactly the same.
Tesco as the seller of the phone do have a duty of care to support you but Samsung will also want to help too.
I do wish you all the best with this.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.
06-01-2021 07:00 AM in
Galaxy S20 Series06-01-2021 07:01 AM in
Galaxy S20 Series29-06-2021 02:42 PM in
Galaxy S20 SeriesThis worked for me. I hadn't been out much an tried swapping to sim tray 2 which temporarily worked but this worked instantly.
If you're in the UK goto Vodafone website and use this an it'll work