simcard

[Shawsey49]

Hi guys I had to put a new SIM in my phone today managed to take the other one out quite easily I put the new one in but now it tells me there's no SIM card and I can't open the tray, it would appear that the SIM card has moved as I've placed it in.

Do I need to take this to a service centre for them to remove the SIM tray.

[APARMAR]

I did this once with my galaxy s7 and I tried getting the sim tray out but it snapped and got stuck and the sim reader broke inside so I had to pay to repair it instead of just going to the service center to get it removed for free. I think you should take it to a service center but samsung can also send engineers out to your home and get it out so you dont need to go to a service center.

[AndrewL]

@Shawsey49: If you are currently unable to remove the SIM tray using the SIM removal tool that came with the device, then I would recommend reaching out to our Help Desk via the link below, or on Facebook or Twitter, and an advisor will be able to look into this further for you, and arrange any necessary repairs. 

https://www.samsung.com/uk/support/contact/

[Shawsey49]

Thank You

[Shawsey49]

sent the problem of my phone to Samsung UK on Twitter they're now telling me it's a chargeable fault not covered by warranty and secondly they asked me where I lived which I sent in the post code and they still haven't replied regarding a Samsung experience centre or repair centre that is available in Leicestershire so not very happy with Samsung having been with them for at least 10 years

[Steven9761]

Gently open the sim tray, but do not force it. Using the release pin (pictured), hold the pin end, then gently slide the wide end into the slight gap between the sim tray and the phone's shell. Gently push in until it meets the point of resistance, then gently ease out the tray at the same time as you push the pin in. you might have to give it a go on either side of the tray, so be gentle, but be patient too! what you would effectively be attempting is to reseat your sim card correctly in the tray. if still no luck, then go to your nearest Samsung service centre.