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Original topic:

SIM CARD MANAGER UNAVAILABLE IN S20 ULTRA MENU

(Topic created on: 02-11-2022 09:09 AM)
costumer support
Apprentice
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sim card manager line absent in notification part of my S20 Ultra menu so I cannot install E Sim.

My S20 Ultra software is up to date but still  this fonction is not available!!!!

10 REPLIES 10
costumer support
Apprentice
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Samsung is has really a very bad technical support service !!!

I am complaining for 1 year and till I got neither a solution nore even any kind of answer. 

I am think to change and become Iphone customer instead. 

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leicesterMan
Troubleshooter
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Are you looking for this, this is my Samsung s20 ultra Screenshot_20221102_090827_1000005525_1667380107.jpgScreenshot_20221102-090832_Call settings_1000005526_1667380150.jpgScreenshot_20221102-090840_Call settings_1000005527_1667380120.jpg
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costumer support
Apprentice
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Hi

I dont have thé samedi page!

i y page there is not this fonction at all

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costumer support
Apprentice
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Screenshot_20221102-054905_Settings.jpg

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costumer support
Apprentice
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here is the screenshot of what is displayed on mine

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-Robot-
Samsung Members Star ★
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If sim manager is not available, its usually mean that your phone isn't dual sim or has been disabled by your network provider
leicesterMan
Troubleshooter
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I'm surprised that we have the same phone but different software
My phone is unlocked from Samsung website
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GALAXY S20 ULTRA 5G
First Poster
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E AUL SERIA A SOLUÇÃO DE HABILITAR ESTE PROVER DE REDE UMA VEZ QUE O HARDWARE DO APARELHO TEM ESTA CARACTERISTICA ?

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-Robot-
Samsung Members Star ★
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It's down to when you got the phone, if you buy it from Samsung they are usually unlocked and dual sim enabled. If you get from Network Provider they can lock it if they want to

My friend who lives in the US has same phone but Snapdragon Varient but AT&T his provider has locked it or only sell single sim phones
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