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Original topic:

Screen burn issue on new S20

(Topic created on: 11-03-2020 12:33 PM)
GJXN1990
First Poster
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Galaxy S20 Series

Hey everyone,

I just received my device and have noticed what I think is a screen burn issue. Is anyone else experiencing this? Should the phone be replaced?

https://drive.google.com/file/d/1o-oIz4HFqn2ZJEqRkq62ugtXdK1kb466/view?usp=sharing [Video]

 

https://drive.google.com/file/d/1YstJHDMQL3vIb30jdA76CtCo-NMZexc_/view?usp=sharing [Image]

8 REPLIES 8
Kyle94
Navigator
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Galaxy S20 Series

I can't even see anything apart from a reflection on screen ? I highly doubt its screen burn unless u fall asleep with phone on max brightess watching YouTube 

S20 Ultra 5G 512GB
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GJXN1990
First Poster
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Galaxy S20 Series

There's a clear line about 3/4 of the way down the screen that's been visible since the device was first powered on.

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Boham
Explorer
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Galaxy S20 Series

Would definitely get that replaced

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skykit84
Navigator
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Galaxy S20 Series

Yup that is a defect.  Don't even bother getting it repaired-  straight replacement

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SanjayC
Pioneer
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Galaxy S20 Series

Hey, I see that you have the S20 Ultra 512GB just like me - have a look at my post and see if you have the issues as me:

 

https://eu.community.samsung.com/t5/Galaxy-S20-S20-S20-Ultra/Galaxy-S20-Ultra-512GB-Version-Issues/m...

 

I am about to return this phone as I find it not very good.

 

Thanks

 

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Laurenstehr
First Poster
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Galaxy S20 Series

I'm also having a screen burn issue. Not happy. 

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Cobradj2019
Journeyman
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Galaxy S20 Series

That's not screen burn just looks like you haven't set up screen and resolution correctly 👍🏾

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KylezWorld
First Poster
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Galaxy S20 Series

Yes i have notice a couple big burn in stops on my screen too i hope samsung can replace it

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