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Original topic:

Samsung S20fe 5G

(Topic created on: 25-02-2021 10:12 PM)
Genie62
Journeyman
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Galaxy S20 Series
I've just upgraded on Three . Does anyone know if there is a waiting period before I can claim my buds (upgraded on 16th Feb). I can't find any link to claim. Tjree are less than useless I've been given a number of links that do not take me to a claim form. Any advice gratefully  received thanks.
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16 REPLIES 16
AranYeah
First Poster
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Galaxy S20 Series
You're going to have to call them I'm afraid. But, make sure you take a day off from work ... it'll take forever to get through to them.
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Genie62
Journeyman
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Galaxy S20 Series
I've just been told in chat here that the date I upgraded there was no promotion
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AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Genie62: I'm sorry to inform you that the promotion to claim a set of Galaxy Buds Live is only applicable to purchases of the Galaxy S21 series made between 29.01.21 - 25.02.21. I apologise for any disappointment this may cause you. 

https://20203.samsungpromotions.claims/galaxys21buds/en-GB

Genie62
Journeyman
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Galaxy S20 Series
I took this from Three website on 13th February. You can see the date at the top where I shared it with my daughter

Screenshot_20210225-205445_WhatsApp.jpg

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Aklima
Troubleshooter
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Galaxy S20 Series
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Genie62
Journeyman
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Galaxy S20 Series
Thanks aklima but that's for the S21 too not S20fe
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Aklima
Troubleshooter
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Galaxy S20 Series
my bad, have you checked on the members app ??
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Genie62
Journeyman
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Galaxy S20 Series
I have there is nothing. I'm beginning to feel I've been had by Three
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Aklima
Troubleshooter
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Galaxy S20 Series
Hi,
try calling customer service on 3. I am sure they made a mistake.
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