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Original topic:

Samsung S20 ULTRA overheating

(Topic created on: 27-10-2020 02:08 PM)
tiptil
First Poster
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Galaxy S20 Series

I just had a conversation with Samsung support via text chat, complaining about S20 Ultra going so hot that it closes all apps to protect itself. I was told that it is normal, and I should not "use it for extended time". :))
I was told that it is normal to overheat if I use hotspot while charging. I compared it to my old Note 3 that can do both and I was told they are different phones. LOL
Am I missing something? Is this a normal thing? I used phones and tablets before as hotspots while charging I never before had trouble with overheating. 
Is this an official Samsung position on this, or I was just lucky to find a unexperienced customers support representative? 
I installed and app to check on the phone's temp and it said: 51 degrees Celsius. Is that normal?

1 REPLY 1
mrowen
Navigator
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Galaxy S20 Series
mine did same other day, it will get hot anyways as your charging it, try put your phone in a cooler place see if that helps
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