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Original topic:

Samsung S20 starting fire

(Topic created on: 26-09-2020 02:30 PM)
J65
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Galaxy S20 Series

My husband got a brand new Samsung S20 on Aug 6, 2020.  He had his phone just sitting in the hands free holder in his truck on Sept 21, 2020, it was not plugged in for charging. Noticed it getting red and then it started to smoke. He stopped and pried the back off, the battery was on fire so he disconnected it. He could have quite easily thrown it out the window and started the prairie on fire but didn't.  Now neither Koodo or Samsung will replace the phone and says he has to pay for it. I guess Samsung would prefer a lawsuit for fire.  Thankfully it never happened during the night and our house could have burned down.

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5 REPLIES 5
mikey68
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Galaxy S20 Series
surely Samsung are at fault was the charger one provided with phone
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J65
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Galaxy S20 Series

It was not plugged in. It was just sitting hands free.

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Dereks1233
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Galaxy S20 Series
They checked before that the phone was not hot because if they did not make the phone hot with the sun they burn the battery
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Dereks1233
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Galaxy S20 Series
And Samsung says don't leave your phone in the sun too long
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AndrewL
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Galaxy S20 Series

@J65: I'm sorry to hear that you experienced this issue with your Galaxy S20. Please can you confirm where you are based? 

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