Samsung S20 starting fire

[J65]

My husband got a brand new Samsung S20 on Aug 6, 2020.  He had his phone just sitting in the hands free holder in his truck on Sept 21, 2020, it was not plugged in for charging. Noticed it getting red and then it started to smoke. He stopped and pried the back off, the battery was on fire so he disconnected it. He could have quite easily thrown it out the window and started the prairie on fire but didn't.  Now neither Koodo or Samsung will replace the phone and says he has to pay for it. I guess Samsung would prefer a lawsuit for fire.  Thankfully it never happened during the night and our house could have burned down.

[mikey68]

surely Samsung are at fault was the charger one provided with phone

[J65]

It was not plugged in. It was just sitting hands free.

[Dereks1233]

They checked before that the phone was not hot because if they did not make the phone hot with the sun they burn the battery

[Dereks1233]

And Samsung says don't leave your phone in the sun too long

[AndrewL]

@J65: I'm sorry to hear that you experienced this issue with your Galaxy S20. Please can you confirm where you are based? 

[Jayhart]

This just happened to me yesterday.1/5/2022. I am calling them. I read a lot of reviews with Samsung having these issues. It is 17 degrees here in Illinois and I was in the car. I had just plugged in my car charger. I buy expensive charges because I prefer fast charging. Anywho noticed my phone was holding a charge with the old and new chargers. I use a wireless charger now at home. However yesterday it was holding a charge. Thought all was great. 20 min into the car ride. My phone is smoking!!!!! 

[Jayhart]

**was NOT holding a charge with the old and and new chargers. 

[Beth_S]

Hi there @Jayhart, we're Samsung UK. Please do get in touch with Samsung for your location as this should not be happening!