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Original topic:

Samsung S20 moisture USB charger detection

(Topic created on: 16-07-2020 10:06 PM)
gordiegem
Apprentice
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Galaxy S20 Series

Really disappointed that after only opening a new Samsung S20 for less than 3 months this moisture alert appeared on my phone. Definitely have not had phone near water etc. Contacted Samsung and despite a factory reset, after everything else failed, still didn't resolve this issue. I'm relieved I wasn't overseas when this happened. Being reliant on a wireless charger is totally unacceptable. Always owned Samsung phones but this issue has really put me off.

2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S20 Series

I've seen a few threads similar to yours @gordiegem with it being a mystery sometimes why the pop up message shows.

 

Perhaps perform a forum search to find these.

 

Usually this self resolves after a few minutes.

 

It's also not always to direct contact with liquid.

 

It can be temperature changes that causes droplets inside the phone.

 

A Samsung Experience Store or Samsung Service Centre can run a diagnostic.

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

0 Likes
AdamWilliams
First Poster
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Galaxy S20 Series
same with my s10+ after 3 weeks
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