After less than using for 2 months. It is non functional... Screen went black, tries to start multiple times. Sent back for repair to Vodafone. They offered me a used phone !! Can you believe that ?
50 days later, still no phone or resolution. . Will I buy Samsung again ? Not too sure if this is anything to go by... Vodafone... Steer clear , they have no idea about customer service
Hey @Steven 64 ,
I am really sad to hear that you are experiencing these issues. However, if you got this from Vodafone you will need to reach them to get this replaced. If you'd prefer we can arrange an inspection to have this examined.
Hi, thanks for the reply. I had to send my phone back to Vodafone for inspection and repair. After 4 weeks they said it couldn't be fixed. They offered me a used phone as a replacement to which I found totally unacceptable. If it was an Amazon product they simply would have replaced it with a new one. Especially as it was only 2 months old...
It is now 50 days, YES 50 days since I last had a working phone.. This really is POOR service. I am awaiting a resolution from Vodafone.. So much for 11 years of LOYALTY...
What do you suggest I do ?
Hi, thanks for your reply D.G. If this is asnbig a problem as suspected, perhaps the T.V. campaigner Martin Lewis might like to get on board...
The thing that really gets me annoyed is that NO ONE accepts responsibility or Accountability.... Not to mention " our hands are tied due to Covid" excuses