Samsung Promotions are a headache not worth getting involved with.
Can't decide between two phones? Choose the one that doesn't come with a samsung promotion. Otherwise you're in for this wild ride:
You purchase a phone, expecting it to come with free headphones. Instead you get a flyer that says you can claim the headphones on the samsung members app. But you have to wait a minimum of 30 days.
Wait 30 days.
Open the samsung members app. There's NO mention of the promotion anywhere.
Wait a few more days, just in case.
Nothing.
Ask for assistance and receive no response.
Spend hours googling. Find an obscure link several pages into Google. You've found the place to claim!
Send off your full receipt to prove qualifying purchase.
Be told that your invoice/receipt of purchase from O2 is not sufficient evidence. Send off every scrap of information you can find that has ever been sent regarding the phone.
Wait.
Continue to wait.
Eventually your claim will be validated.
The official samsung literature that lied to you about the members app says that the reward will be dispatched 30 days after validation.
Wait 30 days.
Receive no update.
Contact samsung promotions support.
Wait for a response.
Two weeks later than promised, your package has been dispatched.
A few days later: samsung promotions get back to you, not answering your concerns.
Wait until delivery date.
The parcel doesn't arrive.
Check your emails. At 9pm the courier tells you that they have to reschedule delivery. For no reason. Contact the courier. Receive no assistance.
I can't begin to describe my frustration. The wait for each step is unnecessarily long. Why not just send the product with the phone?! Then, if you follow the instructions that you're given, you go to the wrong place to claim. You ask for assistance and get nothing back. You send off the proof of purchase and are told it's not proof of purchase. The timeframes your given are missed at each step. Ask for more assistance and are given nothing. Then the parcel doesn't even arrive?!
Don't bother. Do yourself a favour and go for the Google Pixel, Huawei or iPhone that you were tempted by instead.
