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Original topic:

Samsung Pay not working

(Topic created on: 15/05/20 19:14)
lhrsinsyd
First Poster
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Galaxy S20 Series

I have just upgraded from S10+ to S20+ and everything is great except for failing NFC payments at various shops. I have never had any issues with S10+ but now the payment terminals do not detect NFC on my S20+ around half of time. I have to restart the handset in order for NFC to be detected again. Anyone know what the issue is?

21 REPLIES 21
TessM
Moderator
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Galaxy S20 Series

Hey @lhrsinsyd ,

 

do you have your phone in a case or cover? have you checked if there are any apps open on the background that might be affecting this?

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Woodstar
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Galaxy S20 Series
I'm having the same issue on my S20 plus on Google Pay. It works sometimes and then other times it vibrates and tells me it's not worked driving me mad as well. My phone does have a case on but if my card in a wallet can be found without removing it surly my phone should!!
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PAD
Explorer
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Galaxy S20 Series

Check your battery percentage, my nfc stops working when under 70% charge remaining. 

Woodstar
Navigator
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Galaxy S20 Series
I'll check that, thanks but if it is that, it's ridiculous!!
Cheers.
DragonWolf5589
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Galaxy S20 Series
What? It stops if under 70%? Well I'm going to have problems.. At work we have to pay without cash. And when I go back my shift ends at 10pm so no time to go home to then get shopping.

My s9+ at end of shift was 20-30% and worked fine with google pay... If this one work under 70% then I might have to go back to my s9+ as we can't carry any money or cards.. Only phone. So it's only way for me to get any shopping done (I work in supermarket)
_________________________________________________________________
Current Phone:
- Galaxy s20+ 128GB with 256GB MicroSD

Other Devices:
- (Possible Samsung Active Watch from the offer with s20+ once claim goes through)
- S6 32GB as spare emergency phone (If I don’t sell my s9+)
- Galaxy Tab A 10 Inch 16gb (rubbish but I got it free 2 years back – its ok to watch tv in bed)
PAD
Explorer
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Galaxy S20 Series
Please don't take the 70% issue as standard, it has been an issue on a variety of different handsets. My issue is on an S9 reading nfc tags but, making payments for me has always worked.
Reading nfc tags might be different to a card reader accessing payment cards through nfc.
I'm still hoping someone can clarify the issue (separate post).
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DragonWolf5589
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Galaxy S20 Series
Might test it. I have an app as wanted to see what was on my passport nfc and its still on my s9 and synced to the s20 on smart switch. My battery is 21% on here and 58% on the s9 so be interesting to test if it reads nfc.

As for card readers they are powered. So it could be reading tag on phone uses more battery compared to a card payment reader that does the power for you?
_________________________________________________________________
Current Phone:
- Galaxy s20+ 128GB with 256GB MicroSD

Other Devices:
- (Possible Samsung Active Watch from the offer with s20+ once claim goes through)
- S6 32GB as spare emergency phone (If I don’t sell my s9+)
- Galaxy Tab A 10 Inch 16gb (rubbish but I got it free 2 years back – its ok to watch tv in bed)
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Tahlia
Apprentice
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Galaxy S20 Series

hey I'm having the same issue what colour phone do u have both me n my partner have the same s20+ he has never had an issue yet if ive gone supercheap or Macca's or iga or 7/11 my phone won't scan but his will everytime. I have the grey and he has a black so I thought it may have something to do with the way they made the different colours

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Woodstar
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Galaxy S20 Series
Bizarrely my S20 plus is grey. But yesterday it worked when I paid for shopping.
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