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Original topic:

Samsung Members App: Claiming Galaxy Buds+ (O2 Customer)

(Topic created on: 11-03-2020 03:20 AM)
Lava087
Navigator
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Galaxy S20 Series

My O2 Order Confirmation PDF document doesn't include the company name, it does have their banner across the top but with no logo on it. It doesn't include the pre-order date either, just my order number and the product purchased (S20+).

 

O2 didn't include any other information in my parcel and as it was a Refresh upgrade and not a brand new contract, they have not sent me any emails (yes junk folder checked). I seem to be completely stuck and unable to claim for my Buds. If any other O2 customers have been in a similar situation and know what to do, please get back to me, thanks.

Phone: Samsung Galaxy A71
Tablet: Samsung Galaxy Tab S5e
Watch: Samsung Galaxy Watch Active
Carrier: O2
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2 REPLIES 2
BarikUK
Voyager
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Galaxy S20 Series

Hi. Just go to O2 app and make screenshot your order, with order member ms-xxxxxxxx. Then click on your ms-xxxxxxx (order number) and make another  one screenshot.  After  one more screenshot from your email with order confirmation.  I'm applying  yesterday and after 30 minutes my claim was accepted. Good luck. 

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tommyts20
First Poster
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Galaxy S20 Series

where are you sending the email with the screenshot too please?

 

Thanks

Tom

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