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Original topic:

Samsung Health Monitor app says is not available in my location, but should be

(Topic created on: 28-11-2021 09:37 PM)
cifacia
First Poster
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Galaxy S20 Series

Hi! 

 

I have a Samsung S20+ and just bought a Galaxy Watch 4. I am in France, with French SIM.

I downloaded the samsung health monitor app following the prompts from the watch, but I am "welcomed" with 

 

"Service is not available - Samsung Health Monitor is not available in your current location" 

 

However according to samsung it  is available in France https://www.samsung.com/fr/apps/samsung-health-monitor/ 

 

What is happening? 

 

Not sure if related at all, but I bought my phone from a FNAC seller that ended up sending me a Thai version, but I have only used it in France, with a French SIM card. 

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1 REPLY 1
CarlH
Moderator
Moderator
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Galaxy S20 Series

Hi @cifacia. That may be the issue then; if your phone and watch are from different regions, they won't be compatible sorry to say. 

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