Well since update to android 12 on my S20 Ultra the Samsung Gallery keeps crashing. It seems to be somehow connected to video or folders containing video. Both 1080p and 4K video seems to be affected. Opening any folder in the Gallery containing video makes the app freeze then crash.
I hope this helps diagnose the issue as I don't know what other Gallery app to use.
This has happened before under android 11 but it's now constant since updating to android 12.
I'm trying to send the logs to Samsung under get help and this tells me logs are sent when sending report but they keep replying to me saying no logs sent so I've no idea why the logs aren't coming through .
Google Play also says my phone is no longer compatible with the Samsung Gallery 😳😳
Any tips or help would be great ....