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Original topic:

SAMSUNG GALAXY S20 ULTRA HEADPHONES NOT WORKING

(Topic created on: 15-12-2020 06:02 PM)
MORE1025
Apprentice
Options
Galaxy S20 Series

Hello im trying to connect the headphones that came with my phone but i get a notification that says "high power USB device connected" cannot access to this device. connected device needs external power supply. and another one that says charging connected device via USB. somebody please help me solve this issue they were working fine and all of a sudden just stopped working. 

9 REPLIES 9
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S20 Series

Hi @MORE1025 

 

First using a torch check no debris is inside the connection port.

 

Then as a process of elimination try your set in another phone and another set in your phone if you can.

 

Check your regions warranty period to see if you can have the phone or earphones or both swapped out.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

Pepsimum
First Poster
Options
Galaxy S20 Series
I have exactly the same problem.
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KholaI
Moderator
Moderator
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Galaxy S20 Series

Hey @MORE1025 

Are you still experiencing issues with this?

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MORE1025
Apprentice
Options
Galaxy S20 Series

Yes, i am still having this issue i tried everything already there is nothing stuck in it i just dont know. 

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TessM
Moderator
Moderator
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Galaxy S20 Series

Do the same thing happens with your charger @MORE1025 ? Would you be able to run the following test and let us know the result? Launch the Samsung Members app> Get help> Interactive checks> Headphone jack. 

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MORE1025
Apprentice
Options
Galaxy S20 Series

it dose not do the same thing with the charger. i launched the app and it says action required.  " try restarting phone or updating to the latest software. if problems continue, contact customer service." i have already updated to the latest software i will try to restart phone but..

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TessM
Moderator
Moderator
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Galaxy S20 Series

Do you have any other headphones that you can try with your phone or a different phone to try these so we can determine if the issue is within the phone's port or the headphones @MORE1025 ?

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zzu34
First Poster
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Galaxy S20 Series

I am having the same exact issue. Charger works fine. I don't have another set of headphones to test it one (and don't want to buy one just for a test!)

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KholaI
Moderator
Moderator
Options
Galaxy S20 Series

Hey @zzu34 and @MORE1025 

If there's an issue with the headphones, we can look into arranging a replacement within the first 6 months. Please reach out to our Social Media Team on Facebook Messenger, or Twitter DMs, as they'll be more than happy to help!

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