SAMSUNG GALAXY S20 ULTRA HEADPHONES NOT WORKING

[MORE1025]

Hello im trying to connect the headphones that came with my phone but i get a notification that says "high power USB device connected" cannot access to this device. connected device needs external power supply. and another one that says charging connected device via USB. somebody please help me solve this issue they were working fine and all of a sudden just stopped working. 

[BandOfBrothers]

Hi @MORE1025 

First using a torch check no debris is inside the connection port.

Then as a process of elimination try your set in another phone and another set in your phone if you can.

Check your regions warranty period to see if you can have the phone or earphones or both swapped out.

[Pepsimum]

I have exactly the same problem.

[KholaI]

Hey @MORE1025 

Are you still experiencing issues with this?

[MORE1025]

Yes, i am still having this issue i tried everything already there is nothing stuck in it i just dont know. 

[TessM]

Do the same thing happens with your charger @MORE1025 ? Would you be able to run the following test and let us know the result? Launch the Samsung Members app> Get help> Interactive checks> Headphone jack. 

[MORE1025]

it dose not do the same thing with the charger. i launched the app and it says action required.  " try restarting phone or updating to the latest software. if problems continue, contact customer service." i have already updated to the latest software i will try to restart phone but..

[TessM]

Do you have any other headphones that you can try with your phone or a different phone to try these so we can determine if the issue is within the phone's port or the headphones @MORE1025 ?

[zzu34]

I am having the same exact issue. Charger works fine. I don't have another set of headphones to test it one (and don't want to buy one just for a test!)

[KholaI]

Hey @zzu34 and @MORE1025 

If there's an issue with the headphones, we can look into arranging a replacement within the first 6 months. Please reach out to our Social Media Team on Facebook Messenger, or Twitter DMs, as they'll be more than happy to help!