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Original topic:

Samsung G20 S is an amazing phone and more delicate than eggs

(Topic created on: 06/04/21 06:06)
JKH62
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Galaxy S20 Series

I decided to switch carriers and try a new smart phone and went with Tmobile and a Galaxy 20S. I was surprised on how slim and light the phone is upon picking it up. The retail store did not have any cases I liked so I ordered a case off Amazon and decided to not take my phone out of the house until I had a case for it. Well......

I had my phone for about 4 days using it in the house. My phone was sitting on the arm rest of my couch and slid off , dropped and landed on the laminate floor. A fall of less than 20". The rear glass cover is cracked on opposite corner edges.

My phone and camera work fine but I am simply amazed at how fragile the 20S is or maybe its just my 20S. I have no idea if its a factory defect and I have never seen anything like it. Its really more fragile than an egg. If the phone is this delicate it should come WITH some type of case or more durable gorilla glass. I am 57 years old and owned several brands of smart phones ( coming from an LG V30) and I have never dropped or broken a phone before in my life. Be aware my cracked 20S could be a fluke or a sign of a bigger issue. Now I need to find a place to replace mt rear cover.

The Galaxy 20 S needs a GOOD case so be advised if you have one be darn careful with it. The quality of the phone ( use) is excellent , its the durability issue that makes me concerned. If a laminate floor cracked the rear glass a drop on concrete will likely kill the phone. Pretty sad for a device that costs a grand or more.

13 REPLIES 13
Anonymous User
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Galaxy S20 Series

You cannot have both a light and big phone especially if it is made of glass and metal🤷‍♂️

The screen is curved a direct hit there is a 100 per cent kill. A glass protector is the best choice

JKH62
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Galaxy S20 Series

.... and yet it does not change what actually happened.

It's called an observation NOT an inference. The S20 is a fragile phone.

Great phone feature wise, just be extra careful with it.

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JKH62
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Galaxy S20 Series
It could be worse.
The ultra is REALLY touchy around its camera area and lots of complaints of cracked glass. Soooooo glad I have the S20, with a new glass cover.
Reviver
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Galaxy S20 Series
  • I'm attempting to reply to you but I'm having problems due to the fact that my screen has a chunk missing on the right hand side. I have not dropped it, it has not slipped and fallen. What I did was to put it in to my cars cell phone mounting console. I was watching some videos, and when I went to take it out of the cell phone holder I found that there was a huge chunk of the screen missing. I now have microscopic pieces of glass embedded in my thumb.
  • I did have a case on my phone and still had the screen protector from Samsung that was on it when I received my phone. I kept it on there so that it would be protected until I received my new screen protector that I purchased through samsungs's website that the US postal Service has somehow misplaced in the mail.
  • Now if Samsung cannot even protect their own phones with the screen protector that comes with it, how exactly are Customer's supposed to do so?

I have never broken a phone in my life, never cracked a screen and I am approximately the same age. When I switched mobile carriers I decided to go with the S20. This was my return to Samsung for the first time in years. If the exasperation that I am currently dealing with is any indication, it will be short reunion.

I actually have every phone and tablet that I ever bought and they all still work...and not one broken screen.

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