Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung fe

(Topic created on: 25-08-2021 09:57 PM)
lakjo
First Poster
Options
Galaxy S20 Series
Hi I am struggling to remove a past owners email from Samsung account. I have several things suggested from Google. It says to sign out. What will happen if I sign out ? 
2 REPLIES 2
deksey71
First Poster
Options
Galaxy S20 Series
Factory settings
0 Likes
BandOfBrothers
Superuser II
Superuser II
Options
Galaxy S20 Series

The original owner should have cleared everything before selling the phone to you @lakjo 

It's essential they do this so then the phone is ready to be set up as new with your own details.

You could also be hindered by the Samsung 2 step verification security protocols. Guide 2 step verification. 

To be able to remove the Samsung Account you'd need the original owners Samsung Account Password as this is a security protocol.

Again with a factory reset.

Samsung Support wouldn't be able to help with this as they couldn't circumvent security protocols that are protecting the phone.

Can you reach out and contact the original owner for help.


Current Phone > Samsung Z Fold³ 5G.