I would follow Samsungs advice and ring the department so I'm following their instructions to the letter in order to receive my phone back.
Then I couldn't be brought to task of not following any relevant routes.
I wish you all the best. Take care. 😎
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "