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Original topic:

s20FE

(Topic created on: 04-02-2021 09:07 PM)
tigerted
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Galaxy S20 Series
Fingerprint recognition stopped working this morning. I have rebooted and added another print but still not working 
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5 REPLIES 5
Steven9761
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Galaxy S20 Series
wipe the fingerprint sensor with a soft cloth, to remove any oily residue, give your hands a good wash, and try again. sometimes the merest smudge on the sensor can cause this issue.
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tigerted
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Galaxy S20 Series
thank you for your prompt response, however I've done all that and still no joy
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Steven9761
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Galaxy S20 Series
go into settings, and delete your fingerprints. I think you will find this under security. Once you've deleted them, try adding a new fingerprint.
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tigerted
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Galaxy S20 Series
Thank you again, however I have also done that, no change
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tigerted
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Galaxy S20 Series
Steven, my fingerprint now seems to be working once again. Thank you