After the last update the super fast charging sometimes stops in a percentage and don't go forward. I sent the error report and tests by Samsung Members, but the answer was very... how can I say... weird, I'll copy and paste just erasing the operator name:
"Hello how are you? Hope so! I'm (name of the operator) and I'm glad you looked for us to help you! Since the bug can be fixed, because this bug can already be fixed, because this bug can already be fixed, because this bug can already be fixed. I wish you a great week! You take care, okay?"
Hope someone have a solution for this problem or Samsung release an update ASAP.
Thank you everyone.
Solved! Go to Solution.
Hi @GutoFRS Advisor did seem to be much help 😏. Just checking that you are using an official Samsung charger and that there does not seem to be an issue with the charger itself. If there is debris in the charging port that can cause problems so best to clean to rule out any issue there. If you go to Settings-Battery and Device Care-More Battery Settings are Fast Charging and Super Fast Charging Toggled on ? can also just search for Super Fast Charging. Could switch the Fast charging off to see if that makes a difference and charge with Wifi/Bluetooth turned off.
However some customers in the past have found that clearing the cache partition fixes this issue. Steps are as follows:
1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key .
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
That being said some Members have reported this issue on S22 series after update with only the Fast Charging apparently working.
if it is to no avail best to send an error Report via Samsung Members, some information in this thread:
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
Hi James, thank you by the quick answer, but when I got the problem I made everything that is recommended by "good practices" as I'm from technology area and yes is a official 25w Samsung charger. When I search for the problem I found a ton of people having the same issue after the update. I opened this ticket to increase the number of tickets about the subject because this problem is affecting many users around the world after the update and Samsung didn't make a pronounce. Just make a quick search and you'll see, here in the community for the last 2 weeks is the main issue reported.
Hi everyone, since last update (09/27 - for Brazil), I charged 10 times with super fast 25w. I got 10 out of 10 charges without stop, so I concluded here that the update solved the issue. I waited til 10 charges to have a good sample.
Thanks everybody that tried to help.
I don't know if you solve it but if you didn't i got you. Go to Setting, then go to the Search bar or magnifier, Type Protect Battery and make sure it's off. I hope this solve your issue