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Original topic:

S20

(Topic created on: 18/09/20 21:53)
Daneka
First Poster
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Galaxy S20 Series

Hi, my son set up his new s20 set up with a passcode when he went to open the phone the passcode was not recognised we have tried factory reset but it is till asking for the pass code to get into the phone or a google account which keeps saying the password is wrong.

Any ideas how to gain access to the phone please. 

Thanks 

4 REPLIES 4
TessM
Moderator
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Galaxy S20 Series

Hey @Daneka ,

 

is he has a Samsung Account set he can try to access the phone using our Find My Mobile app: https://www.samsung.com/uk/apps/find-my-mobile/

 

If this is not the case, you can get the lock remove at any of our Support Centres: https://www.samsung.com/uk/support/service-centre/ Please remember to take proof of purchase for this with you.

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DarkmanUK
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Galaxy S20 Series
On a computer or other mobile phone, you need to visit the website, google.com/android/devicemanager. Sign in using your Google login details used on your locked phone. Then, select the device you need to unlock and select ‘Lock'. Enter a temporary password and click ‘Lock' again. You will get a confirmation below the box with three buttons - Ring, Lock and Erase. Now, you will get a password field on your phone in which you should enter the temporary password. This should unlock your phone. You can change the same later.
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Daneka
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Galaxy S20 Series

Ok thanks 

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ro26
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Galaxy S20 Series
or boot in to recovery mode and do a wipe data and factory reset;)
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